Change has to work with your organisation, not against it.
Utilities operate under intense scrutiny and are built around physical infrastructure—so digital transformation can’t follow the usual playbook. Integrating digital opportunities with legacy systems and regulation constraints requires strategies grounded in your reality.
Our transformation solutions are deeply pragmatic—and creative—about blending old and new in ways that actually work. So progress fits your pace, people and systems.
We help utilities build data, AI and digital fluency through pragmatic transformation grounded in your culture and context.
How we can help
We design and build digital products, improve data systems and processes, consult on blueprints for change, deliver AI capabilities, and more. If it’s digital and it moves your organisation forward, we’re in.
Our work spans the full scope of transformation—strategy, service design, engineering, UX and internal change. And we work as one team, not in siloed workstreams where no one’s talking.
Accelerating the pace and quality of digital outcomes that support your business
We work with you on digital transformations that focus on the transition from projects to product. Rather than bombarding people with agile and product jargon our experienced digital consultants demystify change by talking about user needs, value and outcomes. From adopting more collaborative ways of working between the business and IT, to implementing discovery capabilities and enduring-funding business cases, we work with you to develop roadmaps grounded in where you are and what you need.
Helping you become the smart utility, enabled with quality, trusted data
We devise data strategies, that serve your business priorities. We perform capability audits covering technology, databases, skills and governance that provide a blueprint for creating the right data foundations for your needs. We then build that out to create the capabilities whether that’s BI reporting, IT / OT convergence, AI-enabled tools and Digital Twins. Our Business Unit and enterprise-wide data solutions are based on technology agnostic recommendations so we deliver what’s best for you.
Building user-centered digital products that deliver ROI
Our multi-disciplinary teams work independently or as part of your teams, to build digital products that are founded on user needs, tested and aligned to your outcomes. We focus on early and regular value, and avoid waste on features that aren’t backed up with evidence, while aligning to regulatory requirements. We are experts in behavioural design ensuring we understand the motivations and contexts of users, whether external or internal applications. As we build, we also upskill so your people and organisation continues to benefits from user-centred approaches.
Change management in regulated settings that sticks
Change can be messy, and that’s ok. We work with you to create the visions, roadmaps and governance that bring order to the complexity. Our change approach is built for regulated environments where there’s pressure to implement change quickly while needing to take the time to satisfy compliance. We take the best of traditional change methods and combine them with our Agile expertise to form robust but flexible and transparent change delivery and management structures. And we’re always data driven, setting and sharing outcome-based measures that track and inform the steps we take to deliver sustainable outcomes.
Utilities accreditations and awards
Registered on UVDB
Approved as a data & tech consultancy supplier on the Utilities Vendor Database, affirming our services and processes meet stringent industry standards
ESG winner for Dept. of Energy Security and Net Zero
Our work on the Net Zero Systems Tool used data visualisation to help UK departments achieve carbon Net Zero
Anglian Water CEO Award - Safer Every Day
Our digital product team won the supplier of the year award in the CEO’s Safer Every Day category for their work on an organisation wide H&S management app
A few of our clients
Related case studies
Introducing our Water & Energy Domain Director, Ben Lever
With over 20 years consulting experience, Ben has worked across public and private sectors spanning FS, Pharma, Retail, Construction, Government and now focuses on Utilities. He brings expertise in digital strategy, organisational change, service and product design and innovation. A strategic thinker and pragmatic doer, Ben blends the right ingredients to solve complex client challenges – working alongside teams to understand where you are at and where you want to get to.
As the water and energy sectors face both huge pressures and transformative opportunities, Ben is focused on bringing together the capabilities of Transform – from strategy to UCD and AI – to help build the smart, efficient and sustainable utilities we all need.
