More flow for England's water supply

How effective data integration and service design helped Anglian Water reduce water supply interruptions

For every second that there's a loss in water supply, Anglian Water customers suffer and there’s a significant penalty from the regulator. But without a holistic view of their network or any centralised live record of water loss events for response teams, precious time and resources were being wasted. ​

We waded through the data to find a way forward.

What we did​​:

A live events management solution

Unifying all data in one dashboard so the Tactical Operational team could monitor all events and increase situational awareness of the entire network.

​An iterative, user-centred design process
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With fortnightly sprint reviews to review progress, play back and validate user research, and demonstrate new functionality. Now Anglian Water can build and release features that users value most.

​An optimised team

Operations people now focus their time and energy on identifying and fixing the highest-priority blockers.​

​Things we’re proud of:

Reducing unmanaged events by focusing the ops team and reducing time and effort spent on each event.

​Eliminating the time-consuming, manual work involved in creating monthly board packs and annual regulatory reports.

Simplifying enterprise architecture so Anglian Water can decommission expensive legacy systems.

​Cutting the lead time from event awareness to event management so customers get the attention they need when they need it.