We helped E.ON UK deliver a new brand vision and digital customer experiences to increase NPS and reduce cost to serve.
to help prove the case for investment through rigorous customer and user testing.
to establish an achievable plan, teams and capability that everyone agreed on.
to offer the right support to the right customer, whether self serve or assisted, rather than one size fits all.
increase in adoption of self-serve portal
reduction in bounce rate
reduction in cost per session