Over a decade of transforming government digital services
Starting in 2010, when we wrote the DirectGov review with Martha Lane Fox, laying the foundations for the Government Digital Service and the agile and open source revolution that transformed the way government does digital.
Since then, we've researched, designed and built over 50 live services through the full cycle of Discovery – Alpha – Beta – Live, including services for citizens and businesses, as well as services transforming the back-end of government and the way civil servants work.
Our clients include most central government departments, including Department for Education, HMRC, Home Office, Defra and Cabinet Office, as well as agencies such as HM Courts & Tribunal Service, Health Education England and Marine Management Organisation.
Our services cover all DDaT disciplines at all SFIA levels.
You can procure us on multiple specialist frameworks, including:
- G-Cloud 14 14 Lots 3 (Cloud Support) & Lot 4 (Further Competition)
- Digital Outcomes 6
- Digital Specialists and Programmes: Lot 2 (Specialists)
- Technology Services 3: Lots 1 (Tech Strategy & Service Design) and 2 (Transition and Transformation)
- Research & Insights DPS
- Financial Conduct Authority (FCA) Digital Services Framework
- Artificial Intelligence DPS
15 years making public services work better
2010
Delivering the Martha Lane Fox report
2011
Developing the first designs for GOV.UK with the Government Digital Service
2012
Opening access to power of attorney with the Office of the Public Guardian
2013
Setting up the first digital services at the Home Office
Safeguarding the UK’s history for the digital age with Historic Royal Palaces
2014
Reducing queues at the UK border using data science and engineering for the Border Force
2015
Making losing your passport less of a headache with HM Passport Office
2016
Transforming the nation's health through Couch-to-5k and Sugar Smart with Public Health England
2017
Working with the Marine Management Organisation to help the UK fishing industry digitally record catches and protect sustainability and preparing for a new landscape after the exit from the European Union with Department for International Trade
2018
Helping vulnerable gamblers take a much-needed break using Gamstop
2019
Keeping trade flowing after EU exit for HMRC
2020
Building a Net Zero future with the Department for Business, Energy & Industrial Strategy
2021
Winner of the Global Service Design Award for the Asylum and Immigration work for HM Courts and Tribunal Service
2022
Appointed to the new Digital Specialists and Programmes Framework for Crown Commercial Service (CCS) and reappointed to G-Cloud 13
2023
Helping design new grant services for improving home energy efficiency for Department for Energy Security & Net Zero
Working to establish a Planet-Centred Design movement in Government
2024
Delivering a digital and data transformation for NAPAC, the National Association of People Abused in Childhood
Acquiring Cadence Innova, a management consultancy that expanded our set of skills in public sector
2025
Being featured with our HMCTS case study in the Public Design Evidence Review (PDER) by the Cabinet Office
A few of our clients
