Unlocking digital potential through targeted transformation.

Helping Your Housing Group align strategy, systems and service delivery.

YHG faced operational challenges due to disconnected systems and a lack of a single, reliable view of data.

We partnered with them to co-design a practical and collaborative transformation programme tailored to their needs.

How we tackled it

Created an actionable improvement plan aligned to strategic goals
Delivered a 4-week discovery to map current and future states, define personas, and align on priorities
Ran 2-week sprints to co-develop and test early deliverables
Led technical workshops to align design, capabilities, and delivery plans
Established collaborative ways of working across internal teams and partners

The results

Our discovery work delivered a set of tangible, strategic outputs, including:

A digital roadmap covering customer, colleague, and asset touchpoints
A clear digital strategy and vision, clarifying the overall digital proposition
A digital engagement overview, identifying best-practice principles for future delivery
A robust business case addressing both technical infrastructure and digital functionality
A set of delivery options for both new projects and ongoing BAU work (including cost and benefit analysis)
A process review, including an end-to-end examination of the user journey

This piece of work was carried out by Cadence Innova before merger. We're honoured to continue this impactful work under the Transform brand going forward.