Right support, right customer, right time

Applying customer-led CX design and digital implementation to improve NPS and reduce costs.

We helped E.ON UK deliver a new brand vision and digital customer experiences to increase NPS and reduce cost to serve.

Here's what we did:

Prototype build and test web & app​

to help prove the case for investment through rigorous customer and user testing.​

​Sprint planning and design​

to establish an achievable plan, teams and capability that everyone agreed on.​

​Implementing customer first designs​

to offer the right support to the right customer, whether self serve or assisted, rather than one size fits all.