Right support, right customer, right time

We helped E.ON UK deliver a new brand vision and digital customer experiences to increase NPS and reduce cost to serve.

Here's what we did:

Prototype build and test web & app​

to help prove the case for investment through rigorous customer and user testing.​

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Sprint planning and design​

to establish an achievable plan, teams and capability that everyone agreed on.​

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Implementing customer first designs​

to offer the right support to the right customer, whether self serve or assisted, rather than one size fits all.

126%​

increase in adoption of self-serve portal

30%

reduction in bounce rate

27%

reduction in cost per session