Transform won one of the 10 awards up for grabs at the BIMA10 awards 2021.
BIMA10 celebrates work that makes a positive difference. They chose 10 digital-first projects that have solved real challenges, created new opportunities or that have done something in a brave new way.
After two rounds of judging, nearly 90 judges and one feisty final debate, Transform’s redesign of HM Courts & Tribunal Service’s Immigration and Asylum Appeals was listed in the final 10 campaigns selected.
The BIMA10 awards do not have one winner per category, they simply sought to find 10 amazing digital first projects that have championed change.
Immigration & Asylum Appeals
People migrating to the UK can apply for a ‘right to remain’ based on their socio-economic circumstances or their rights under the Refugee Convention or Human Rights Act. Each year approximately 50,000 people raise an appeal when their applications are rejected. These people often live on the edge of society, with poor social capital, low digital literacy and little trust in government, struggling to articulate their right to remain and have it heard. They meet a complex judicial system which they feel is prejudiced against them. On the other side are the courts, judges, and asylum tribunals – people passionate about their work but with often limited experience of digital solutions and a distrust that they can work with hard-to-reach communities.
Therefore we developed a digital service for HM Courts & Tribunal Service, allowing asylum seekers to appeal court decisions online. We delivered the “impossible” combination of faster, better and cheaper – getting an 80% take-up of digital and resolving 18% of cases without a hearing.
Beyond numbers, we helped asylum seekers move on with their lives as soon as possible, while freeing up caseworkers’ and judges’ time and resources for more complex cases – increasing access to quicker, more efficient justice.
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