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AI was there, but practical heads prevailed

The UK utilities industry converged on London recently for the Future of Utilities Summit for 2023. Transform was there engaging with leaders from across the industry.

There was of course a lot of hype around AI, however the focus really was on practical solutions that enhance the customer experience and enable optimal asset management.

Head of Utilities and Director of Consulting, Ben Lever, had the opportunity to attend many of the sessions and came away with three insights for the future of utilities:

  1. Industry in transition

  2. Sub-optimal data readiness

  3. Appetite for change

Watch Ben’s video to dive into these takeaways a little further as he shares some of the practical steps utilities leaders can take next.

If you're interested in knowing more about what Transform does in the utilities sector, drop us a line at

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