Why is inclusive design a big deal?

The purpose of inclusive design is clear-cut: “to make sure everyone who needs to access your service can use it”. And while lockdown...

Busting myths and making services more inclusive

Our passion for making services more inclusive is deep rooted within our approach to service design. This is demonstrated in our ongoing...

Your unique formula for transformation

We’ve all had a lot to think about over the last 11 months, but resilience has been pretty much top of the pile. Increasing resilience is...

Delivering a data-driven business

Aligning data with technology & business strategies for a fully integrated vision. We know that digital transformation has never been...

So you’ve decided to become a Product Manager… now what?

A Product Manager’s role varies depending on the organisation and industry in which it operates; and when effectively empowered, it can...

Why technology is not the silver bullet for success

Technology strategies, like data strategies and digital transformations can no longer be considered in isolation. Having the right...

So you know your customer, what’s next?

Gathering, understanding and using customer data is back on the priority list for brands. The launch of Boots Media Group unlocks the...

A year in transformation

Many businesses changed their vision as they went into 2021, embracing the new ways of working, thinking and engaging customers which...

Closing the digital skills gap

There is a significant digital skills gap in the UK, which significantly impacts customers. As part of our Executive Leadership...

Ways of Working and the Loneliness Challenge

Ways of Working and the Loneliness Challenge: The Value Opportunity in Building Connected, Engaged and Outward-Looking Professional...

Past event: Presenting Tom Daley

Welcome to our series of talks where we break out of the bubble and chat to folks who can give us a fresh perspective, new ways of...

Past event: Listen without prejudice. Why employees hold the key to successful transformation

With ‘Freedom Day’ just around the corner marking the possibility of returning to a way of life we’ve almost become unaccustomed to...

Past event: Presenting Matthew Syed: How cognitive diversity can transform your organisation

By understanding the intimate connection between mindset and high performance, organisations can unlock untapped potential in individuals...

News & insights