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Selfridges: It’s shopping, but not as you know it

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s Transform’s role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The latest […]

All I want for Christmas (2015) is … improved click and collect

On December 23rd, I visited 4 of the department stores on Oxford Street to take a look at click and collect and was surprised by how variable the experience was. With several retailers experiencing more than 50% of online orders being picked up from store, there’s been a lot of focus on getting the supply […]

Is New Look living up to its name?

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s my role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The […]

Is Google Play redefining the rules of the game?

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s my role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The […]

Bill James appointed as Chair of Triathlon England

PRESS RELEASE: ISSUED 18TH NOVEMBER 2014 Bill James has been appointed as Chair of Triathlon England, taking over from Jem Lawson JP, who steps down after serving the maximum number of terms in post. Bill joined the board back in January 2013 as Independent Director Business with a background in setting up and running businesses, […]

How can Boots embrace omnichannel retailing for full advantage?

Each month Internet Retailing features a Retail Review for either its magazine or internetretailing.net; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, Transform is invited to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s […]

The digital manifesto: what defines a digitally mature organisation?

Digital maturity used to reflect how technology and channels delivered to a customer base that had reached majority with web adoption but was yet to fully embrace mobile and social channels. Organisations were mirroring the customer trajectory. Mobile and then multi-channel teams were established but largely as adjuncts to IT or marketing departments and not […]

What does a patient-centred health care system really look like?

How do you solve a problem like the NHS? Cherished yet assailed from all sides; a totemic symbol of social policy, yet lambasted for waste, inefficiency and failure. The institution famously described by Chancellor Nigel Lawson, as the closest thing to a national religion – that has brought our children safely into the world, cured […]