Blog

Is Amazon’s returns process a prime example of good reverse logistics?

Each issue of eDelivery magazine focuses on one retail theme looking at it from the perspective of supply chain, warehouse, fulfilment and returns. The Retail Review looks at one retailer and how it approaches delivery, collection and returns. As one of four regular reviewers, it’s Transform’s role to comment on the returns process of the organisation and the latest issue of […]

Mind the GaaP.

At this year’s Government Digital Services’ (GDS) Sprint 15 event, held at the British Film Institute, there was lots of excitement about, and much focus on, Government as a Platform (GaaP). Back in 2010 when we wrote Direct Gov 2010 and beyond: Revolution not Evolution, I commented that a core part of the transformation of […]

Is Topshop still at the fashion top table?

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s my role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The […]

MBED Consortium appointed to NHS England Lead Provider Framework

Today NHS England has announced the organisations that have been approved to join the new Commissioning Support Lead Provider Framework, following a rigorous procurement process. I’m delighted to share that Transform, Engine’s Customer-Centred Change Experts, have been selected, as part of the MBED consortium. For more details please read the press release below. MBED CONSORTIUM […]

The Glass is dead, long live Google Glass

Previously I’ve written about my experiences with the Transform Google Glass, attempting to understand its place in the world through a combination of thoughtful experimentation and general mucking around. Whilst the time spent doing this was fun enough, there was very little that inspired me to adopt Glass into my everyday life – it just […]

Selfridges: It’s shopping, but not as you know it

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s Transform’s role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The latest […]

All I want for Christmas (2015) is … improved click and collect

On December 23rd, I visited 4 of the department stores on Oxford Street to take a look at click and collect and was surprised by how variable the experience was. With several retailers experiencing more than 50% of online orders being picked up from store, there’s been a lot of focus on getting the supply […]

Is New Look living up to its name?

Each issue of Internet Retailing magazine features a Retail Review; a look at a chosen retailer’s overall strategy and how it embraces mobile, digital and in-store tech. As one of four regular reviewers, it’s my role to comment on the retail strategy of the organisation, providing insights and viewpoints on the retailer’s channel mix. The […]